Frequently Asked Questions

Yes! I can help you brand your documents for a consistent, professional look — like you’ve been in business for years. Let me help you complete your website updates and write a few blog posts. We can set up efficient administrative processes right at the start so you can spend more time working with clients and generating income.

Don’t worry! We will have a few discussions, and I will look through your past work to see how it has been done and carry on from there. We can set up some systems that will streamline your business processes. This will save you time!

Sure! You’ll likely get a better rate. But will you get customized, confidential service? When you hire me, you get me — dedicated to helping you thrive!

Not necessarily. If the software you are using now does the job, there might be no need to change. Sometimes though, we outgrow the tools we used when we started our businesses. If you feel that is the case, we can explore solutions together to ensure everyone on your team is satisfied.

For routine, consistent work, it is easiest to purchase a package. My flexible packages are based on my clients’ needs. You only pay for the tasks you need me to work on. We will work together to determine the best fit for your budget.

Clients pay for their retainer packages in advance at the beginning of the month. Canadian payments are made via e-transfer. International payments are made via credit card or Apple Pay. Please note that late payments may mean that I cannot complete your work during that month. Non-payment will result in a suspension of services.

That is really up to you. There are several ways we can do face-to-face telemeetings. Email, phone calls, and text messages are possible too. We can decide on a method and frequency to suit your needs. The important thing is that we communicate regularly. My office hours are usually Monday to Friday from 09:00 to 16:00 but may vary depending on the day. If you occasionally need to meet outside regular business hours due to time zone differences, it is possible.

My privacy practices are in accordance with all federal and provincial laws and regulations. I comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

The security and integrity of my clients’ personal information are very important to me. I take every reasonable measure necessary to protect the privacy of my clients while providing the services they expect. This includes using password-protected computers, hard drives, cloud drives, and other devices on which I might access my clients’ information. I review my privacy and security safeguards on a regular basis and revise them if necessary.

My contracts include a confidentiality & non-disclosure clause. This reassures clients that the information I will not disclose or disseminate any information I collect. I do not sell, trade or share clients’ contact information nor use any confidential information without the express written consent from the client and then only use such information for the purpose for which it was intended.

I carry Commercial General Liability Insurance for Information Technology, Errors and Omissions, and Cyber Insurance for Multimedia.

For more information, view the Terms and Conditions and Privacy page.

I can, but I prefer to set up a shared cloud folder (e.g. Dropbox, iCloud, OneDrive, etc.) where I can access the files you need me to use. It is more efficient and you are in control of all of your documents. If you don’t know how to set up a shared cloud drive, don’t worry. I can help you with that.

In most cases, you can set me up as an authorized user and I log in with my own credentials. Sometimes, I might need your usernames and passwords to log in to your accounts. Together we will explore what options are available and how best to accomplish the tasks you need me to do while still carefully protecting your confidential information.

I offer a free, no-obligation discovery call. Use the contact form to tell me about you, your business, or any upcoming projects you want help with. I’ll email you back to set up an appointment.