About

The virtual assistant who will make your business effortless to run.

Jacki Hollywood Brown - headshot
Jacki Hollywood Brown

I love the scientific process (I have a master’s degree in Food Chemistry) and continuous improvement (from my time in manufacturing and research labs). I use those two skills to improve your business operations so they run smoothly, now and long into the future.

While other assistants need you to write pages of instructions for them, I figure out plans that will simplify your operations, set up everything, and write the instructions for you.

What that looks like:

  • I took 2000 contact names spread across dozens of spreadsheets with duplications and errors and organized them into a CRM that makes everything about my client’s work easier.
  • I got a client’s business running so smoothly with templates and project plans that she could run her business while on vacation with just one hour of work a day.
  • I created consistent formatting, branding, and templates for a client whose previous proposals made her look (in her words) “like a squirrel on crack.”

Military (Spouse) Precision

Jacki Hollywood Brown dressed in Canadian military parachute gear holding a model rifle at Canadian Armed Forces Day 2009.

As a military spouse, I experienced plenty of challenges. (Like living at 13 addresses in three different countries over 30 years.) I also learned a lot. (Like how to organize an international move in a week.)

Luckily for my sanity, I became a military spouse with a lot of organizational skills under my belt already. I started at age 13, when my horse was lame and couldn’t compete in a horse show, so I decided to run the competition instead.

Jacki Hollywood Brown dressed in Kellogg's Canada uniform in 2012.

From there, I moved into professional organizing, then records management at Kellogg’s (where I developed a program the auditors loved so much they shared my work as “best practices” throughout the breakfast cereals division.)

Eventually, I realized that becoming a productively organized virtual assistant was the perfect fit for my skill set and our constant military moves. And I haven’t looked back!

Don’t panic when you’re sitting on 1000 kgs of muscle!

Jacki Hollywood Brown riding a large brown horse jumping over a fence in a horse show circa 1988.

Being a virtual assistant requires more than just technical and organizational skills. You need the right mindset, too.

I spent almost 40 years convincing 1000-kilogram animals who are scared of their own shadow that they could trust me. (I think other people call it horseback riding?)

I’ve taken two lessons from horseback riding to my virtual assistant work.

  1. Communication creates trust, and trust creates success.
  2. DON’T PANIC

Clear, concise communication is the secret ingredient I use to build operations that actually work for the human beings on your team.

And the next time your business runs into a challenge that makes you feel like the world is exploding? Trust me, you want to be able to call up someone who can stay calm – and figure sh*t manure out.

Jacki Hollywood Brown at a Star Trek Convention standing beside a sign that says Destination Star Trek Frankfurt, Germany 2014.

P.S. I’m a big science fiction fan, too – I’ve seen all 900+ episodes of Star Trek.

Looking for a partner who brings continuous improvement, a scientific mindset, military-grade organizational skills, rock-solid calm, and a splash of nerdy trivia to your team?

Member of…

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